IT infrastructure and 1C support

IT infrastructure support outsourcing means transferring the functions of your IT infrastructure support to Konsu specialists. We can provide regular user maintenance, or perform work as part of a project.

IT support may include maintenance of the 1C bases themselves, including:

administration of access
regular 1C product updates
providing secure remote access to databases
support in case of questions
improvement of standard functionality

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Our services

Maintenance of Windows servers
Maintenance of *Nix servers
Configuring network equipment
Configuring AD, AAD, DNS, DHCP, ADFS, RDS
Configuring and maintaining database servers
Configuring and optimizing 1C servers

Setting up infrastructure monitoring
KVM, Vmware, Hyper-V virtualization
Implementation of backup procedures
Performance optimization and fine tuning
Updating non-standard 1C databases

Our advantages

Support quality

Most often, IT outsourcing specialists have deeper competencies due to participation in a large number of diverse projects with different requirements. This knowledge can help find new solutions to optimize current services. And well-established support and application handling processes will help the client receive solutions much faster.

Security

It happens that internal IT departments cast aside the issues of security and data integrity, and there are many reasons for that. We strive to provide the highest possible level of security, taking into account the capabilities of the client, and we offer to transfer our experience to the customer’s infrastructure.

Flexibility

We have a large number of employees with different competencies ready to take on tasks with different technology stacks. When using an internal IT department to arrange new services, you will most likely need to hire new specialists in the staff.

Cost optimization

The efficiency and workload of the internal IT service cannot always be correctly assessed, it may well turn out that your specialists are not fully loaded, but this does not exempt you from paying salaries. The service model allows paying exactly for what is needed and control the implementation. In addition, you get cost savings due to payroll and taxes.

Timely updates

We follow all the latest changes in technology and IT, always offer up-to-date and modern solutions. 1C databases serviced by us are subject to regular updating as agreed with the client.

Convenience and promptness

We offer a connection to our ticketing tool system for our clients, which allows processing requests from employees quickly. Such applications are sent in case of a problem in operation (including with regard to 1C products). We distribute applications to competent specialists who can promptly help resolve any issue. Promptness is also ensured by SLA, the terms and conditions of which take into account the needs of each client.