Implementation of Bitrix24 CRM in Kazakhstan
We provide comprehensive services for the implementation and adaptation of the Bitrix24 corporate portal to the company’s tasks. The scope of work includes:
- Conducting pre-project analysis and developing technical specifications;
- Studying existing business processes and forming system requirements;
- Installing and configuring the Bitrix24 corporate portal;
- Configuring the CRM system and automating sales stages;
- Implementation of task and project management tools;
- Organization and automation of electronic document management;
- Integration of the portal with external services (1C, telephony, email);
- Training of employees and administrators in working with the system;
- Maintenance and technical support after the portal is put into operation.
Konsu is a certified partner of 1C-Bitrix and provides services for the implementation of Bitrix24.
Who is Bitrix24 suitable for in Kazakhstan?
Manufacturing companies
- Coordination of applications and internal documentation between departments;
- Monitoring the fulfillment of production tasks and deadlines;
- Management of orders, deliveries, and logistics.
Retail chains and wholesale suppliers
- Accounting for a wide range of goods and order processing;
- Maintaining a customer database and interaction history;
- Automation of sales department and call center operations;
- Creation of online stores with direct integration with 1C;
- Automatic updating of prices and stock levels on the website.
IT companies
- Project and task management using Scrum and Kanban;
- Resource planning, working time accounting;
- Transparency of processes for customers and partners.
Service sector companies
Medicine, education, consulting
- Online customer registration and electronic card management;
- Specialist schedule and workload management;
- Automated reminders and SMS notifications.
Design and engineering companies
- Monitoring project stages and ensuring deadlines are met;
- Effective allocation of resources between projects;
- Working with project and technical documentation.
Leading positions
Konsu is one of the leading consulting companies in Russia. We have been included in the following ratings of the rating agency Expert RA:
- Top-10 in accounting outsourcing
- Top-10 in payroll outsourcing
- Top-15 in financial consulting
- Top-15 in legal consulting
How is Bitrix24 being implemented in Kazakhstan?
1. Deep dive into the company's business and objectives
We begin with a detailed analysis of your operations: sales, customer service, internal processes. Our goal is not simply to install the system, but to adapt Bitrix24 to your actual business needs.
- We determine which departments and sales funnels you need.
- We set up deal stages and workflow logic.
- We select the necessary integrations with 1C, telephony, website, and email.
- We create automation scenarios to reduce manual work.
Result: clear and agreed technical specifications with clear deadlines and measurable results.
2. We customize Bitrix24 for your business
At this stage, we transform ideas into a working system:
- We set up sales funnels, access roles, and business processes.
- We connect and test all necessary integrations.
- We adapt the interface, customer cards, and deals.
- We enable the necessary tools: CRM, tasks, projects, contact center, corporate chat.
Result: a ready-to-use corporate portal, fully customized for your company.
3. We automate and test every scenario
We thoroughly test the system before launch to ensure it runs smoothly from day one:
- We test automation and business scenarios;
- We eliminate potential errors and bottlenecks;
- We prepare CRM for full operation.
Result: correct data exchange with 1C, telephony, and email, transparent and automated processes.
4. We launch operations and train the team
To ensure that employees can start working in the system immediately and without stress, we provide comprehensive training:
- online or offline training for employees and administrators;
- demonstration of real-life work scenarios;
- answers to questions and individual consultations;
- communication of instructions and regulations;
- support in the first days after launch.
Result: a trained team, a confident start, and rapid acceptance of the system by employees.
5. Support and development
- technical support;
- system configuration for new tasks;
- development and scaling of Bitrix24 along with the growth of your business.
Result: stable system operation and maximum return on investment.
What tasks does Bitrix24 solve?
- A unified database of customers and deals with a complete history of interactions;
- An automated sales funnel from initial contact to closing the deal;
- Reminders about calls, meetings, and tasks for managers;
- Clear analytics on sales, conversions, and team performance.
- Setting tasks with deadline and responsibility tracking;
- Convenient visualization of projects in Kanban and Gantt chart formats;
- Work time tracking and task completion monitoring;
- Team collaboration with discussions and file sharing.
- A single space for storing company documents;
- Automation of contract and internal document approval;
- Collaborative online file editing;
- Quick search for documents and versions.
- Built-in messenger with chats and work channels;
- Video conferences and online meetings without third-party services;
- Corporate news feed and internal polls;
- Shared calendar of meetings and events.
- Centralized tracking of inquiries from all channels;
- Integration of telephony, email, online chat, and messengers;
- Creation of a knowledge base for customers and employees;
- Improved speed and quality of service.
- Tracking working hours, vacations, and absences;
- Online booking of services and specialists for clients;
- Setting up KPIs and employee incentive systems;
- Transparent assessment of team performance.
- Launch of online stores with personal buyer accounts;
- Full integration with 1C: current prices, stock levels, and products;
- Automatic order creation in CRM and 1C;
- End-to-end analytics from first visit to payment.
Integration of Bitrix24 with 1C
Automatic data exchange between CRM and accounting system.
Data synchronization
Automatic exchange of goods, orders, balances, prices, and customer data between 1C and Bitrix24. Information is updated in real time or on a schedule.
Stable and scalable bundle
Integration works “out of the box” without the need for third-party modules. Supports working with large volumes of data and multiple warehouses.
Business process optimization
Duplication of operations is eliminated: documents, statuses, and transactions are recorded once and are immediately available in all systems. Order processing speed and warehouse accounting transparency are improved.
Bitrix24 interface
Kanban board “Leads”
Sorting leads by stage, monitoring and tracking transaction amounts at each stage of the funnel.
Lead card
Complete information on each lead. Suitable for B2B sales.
Kanban board “Deals”
Every successful lead is converted into a deal. At this stage, the details of the project are discussed and proposals are prepared for the customer. Bitrix24 allows you to flexibly customize the system to suit your company’s business processes.
“Deal” card
Full control over all actions of process participants and tracking of deadlines. Automatic generation of analytical reports on amounts, average duration, and other indicators.
Detailed recording of all actions and changes
All actions and changes are recorded in the system. You no longer need to search for data in messengers and employees’ emails. Bitrix24 allows you to completely centralize data management for all sales-related business processes.
Connections: Leads - Contacts - Companies - Deals
Convenience of obtaining any information on leads, contacts, companies, products, and deals. Ability to generate any analytical reports across the entire sales funnel using all available data.
Send message
Please describe your situation and we will find an optimal solution for your business.
info@konsugroup.com